Returns Made Simple.
Our products are made to order, so returns are limited to specific circumstances outlined in this policy.
Made to Order.
This Returns Policy applies to all products purchased from Stellify Print-On-Demand. As all items are made to order, returns are limited to specific circumstances outlined below.
Custom Means Personal.
All Stellify products are print-on-demand and customised.
- Returns or refunds are not accepted for change of mind.
- Incorrect size selection or design preference is not eligible.
- Customers are responsible for checking order details before checkout.
Something Isn't Right?
We Accept Returns If:
- The item is defective, including printing errors, damage or manufacturing faults.
- The wrong item was sent, including incorrect design, size or product.
To Qualify:
- Contact us within 7 days of receiving the item.
- Provide clear photos showing the issue.
- The item must be unused and in original condition.
Shipping Is Your Responsibility.
How to Request a Return.
Contact Stellify
Contact us with your order number and issue details.
Submit Evidence
Provide clear photo evidence showing the issue.
Wait for Approval
Wait for approval and return instructions from Stellify.
Ship the Item
Ship the item back at your own cost once approved.
Refunds or Replacements.
Approved returns may be eligible for a replacement or refund. Refunds are processed to the original payment method.
5–10 Business Days.
Refund processing takes approximately 5–10 business days after return approval.
What Cannot Be Returned.
Need Help With a Return?
For all return inquiries, contact Stellify with your order details and we'll help you with the next steps.
CONTACT US →